Pre Processor

   Mortgage
    Open position(s): 1
    Charlotte, NC
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CAREER-DETAILS

+ - Key Responsibility Areas

  • Supports processor and offshore team on obtaining missing documentation. Follow up frequently with responsible party and ensures that all deadlines are met in a timely and efficient manner. Recognizes and resolves challenges early in the process, and provides excellent customer service
  • Manages communication and follow up for defect files
  • Call specified companies to obtain documentation to complete file submission within established company deadlines
  • Performs other related duties as assigned
  • Produces loan documents, reports, and new accounts in a timely fashion, with zero unresolved errors
  • Provides friendly, accurate, professional service to customers and employees through timely response to messages and correspondence

+ - Must Have

  • Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive client experience
  • One year mortgage industry experience
  • Ability to prioritize multiple competing tasks
  • Ability to manage pipeline daily while meeting monthly production and quality goals
  • Strong written and verbal communication skills required

Salary Range : $15 - $18 / hour depending on qualifications

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