Mortgage Learning Specialist

    Open position(s): 1

+ - Key Responsibility Areas

  • Convert education classes to SCORM packages using proprietary education platform
    • Experience with Learning Management Systems and/or learning development software a plus
  • Coordinate engagements for education delivery with internal and external clients
  • Respond to first level support issues related to proprietary learning platform
  • Support workflow to provision products to clients
    • Welcome emails
    • Act as a point of contact for questions or basic troubleshooting
    • Follow up with client needs to ensure quality
  • Perform testing of content on learning suite prior to client release
    • Report issues or findings to Training Director and/or Technology team as required
  • Support the development or authorship of new learning, policy, or procedural content
  • Support .com or marketing collateral needs and updates under direction of Training Director
  • Assist in the planning, developing, and coordinating of mortgage learning and authorship projects
    • Modalities include but aren't limited to:
      • Web-based self-study courses
      • Webinars
      • Classroom events
  • An understanding of competitive products to Indecomm Mortgage U (training, compliance, authorship, publishing, etc.)
  • An understanding of Indecomm Mortgage U products, specifically learning technology offerings, authorship offerings, consultative practices, education offerings, etc.

+ - Must Have

  • Bachelor’s degree or equivalent professional experience o Learning and Development
    • Marketing
    • Communications
  • Industry designations preferred
    • CMB or AMP
  • Direct mortgage banking experience. Thorough understanding of the mortgage process and key players in the industry
  • Experience authoring, editing, and/or reviewing written documents, preferably on mortgage banking topics
  • Experience in web-based course development or publishing
  • Proficiency in Office 365, including SharePoint
  • Outstanding verbal and written skills, including authoring learning content and/or technical documentation
  • Outstanding interpersonal skills
  • Demonstrated commitment to client satisfaction and support
  • Strong organizational skills and the ability to manage multiple priorities successfully
  • Strict attention to detail and concern for accuracy
  • Self-motivated and able to perform detail-oriented job functions with limited supervision as well as participate in team efforts
  • Task oriented and deadline driven

Location: Novi, Michigan

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