Indecomm's deep domain expertise in the chosen verticals ensures that significant value is delivered to our clients.
Our mortgage services division consists of seasoned mortgage professionals who cover all areas of the mortgage industry. Our
retail banking division is managed by a team that has acquired deep banking operations experience during their time with several globally reputed firms. This team has hands-on experience in all aspects of core banking and credit card operations.
Our domain expertise is a major reason why clients are comfortable with us handling their critical business processes. We do not need any training or handholding during the transition process. We eliminate the risk associated with migrating complex business processes to teams that lack the necessary knowledge of the domain and the industry.
We combine this deep knowledge of the domain and industry with our proprietary and innovative technology platforms to provide transformational outsourcing solutions to our clients. This is the major reason why many large global organizations have entrusted their digital business processes and technology development initiatives to us to manage on a turnkey basis.
Indecomm has a proven track record in providing consulting, outsourcing, digital learning, and digital engineering and engagement solutions
Core competency in intelligent data capture, document management, and workflow automation
Process excellence, technology proficiency, and deep domain expertise
Innovative execution models, ranging from projects to process outsourcing, to dedicated development centers, to enterprise partnerships
Proprietary technology platforms
Flexible global delivery model
A progressive thinking management team with top-notch professionals with proven track records of creating successful business enterprises
Six Sigma Practices, ISO 9001:2008, ISO/IEC 20000-1:2005, ISO/IEC 27001:2005 certified, GLBA compliant, SAS 70 Level 2 compliant
Engagement models employed for client engagements are tailored as per the client’s requirements. At Indecomm, we assign the highest priority to ensure seamless migration and delivery of client processes. Our innovative and hybrid "Onshore – Nearshore – Offshore" model leverages the advantages of an onshore presence along with nearshore processing/delivery centers in Mexico and Costa Rica, and the benefits of scalable India-based operations.
We understand that clients require options to have a progressive adoption of the outsourced model. This is reflected in our multi-faceted engagement model:
Pure project-based - Execute a specific project.
Ongoing engagement - Handle a particular digital business process, manage a specific suite of digital business applications, or manage parts of the IT infrastructure. These are usually multi-year contracts with well-defined service-level agreements.
Extended Delivery Center (EDC) – Dedicated service delivery unit, where clients can determine the organization structure, operating model, and payment model.
Enterprise partnerships - Operations or software development unit is transformed into a new entity that is jointly owned by the client and Indecomm. We provide day-to-day management, process improvement, and digitally engineered technology services. The client benefits through the conversion of a cost center into an asset on their balance sheet.
Indecomm is an ISO 9001:2008 certified company that employs comprehensive security frameworks, based on the ISO 27001:2005 standards, across the organization. All our facilities are ISO 27001:2005 certified. Apart from the rigorous security standards defined by ISO 27001:2005, we also subscribe to multiple data protection, information security standards and regulations, including SAS 70, Sarbanes Oxley, HIPAA, and GLBA. The different business processes and client engagements at Indecomm comply with SAS 70 certifications and Six Sigma methodologies.
Our Quality Management System affords transparency across all client engagements. Our delivery platform provides clients with 24X7 access to engagement status through an extranet, ensuring increased client comfort. These digital platforms also have audit trails and automated quality assessment and drill downs for clients. Using drill downs, our clients can view the status of their process at the most detailed level.
Further, as part of the quality assurance (QA) process, the internal QA team analyzes errors, groups them in relevant categories, and assigns them to the staff working on the process. We have established processes to generate and share MIS reports regularly with our clients.