We obtain payoffs either by calling the lenders, through lender IVR requests, or through fax/email requests. Payoff statements are verified for Principal Amount, remaining loan balance, and number of payments and the rate of interest. We calculate the payoff amounts and provide a payoff statement to our clients.
All payoffs are ordered within 24 hours of receipt of request. Along with this, we also do regular follow-ups with lender until the requested payoffs are received. Once the payoff statement is received from the lender, we update the payoff information in the HUD and attach the payoff statement within 24 hours of receipt, as per your needs.
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