Final Documents tracking to the max
Unsecured mortgages, missing title policies, title agents and lenders out of business... all of these create repurchases and foreclosure issues, making the back office take center stage. At Indecomm, we've taken a new approach to the age-old problem of tracking final documents.
We developed ViewPoint™ to enhance risk assessment, increase title agent and correspondent lender communication, and deliver geographic-based performance evaluation. Through loan-level automated email and telephone call follow-up at specific county turn-time intervals, we provide proactive communication.
Audits and Document Handling
The insight ViewPoint™ brings to the performance of your overall portfolio and individual Agents/Lenders, coupled with Indecomm's follow-up actions, can be the keys to creating a culture of timely returns for your Final Documents.
ViewPoint™: Agent individual analysis
ViewPoint™: portfolio summary
Tracking and Visibility
From the moment you send Indecomm your funded loan data, ViewPoint provides instant visibility to your loan portfolio. We leverage our county turn-time data so you know how much time an Agent/Lender should have to return their documents. If you choose, you can also give your Agents/Lenders access to their part of your portfolio.
As your documents age and approach expected return times, we take action. First, Indecomm sends email reminders to Agents/Lenders with a list of their old loans. When an email brings no result, our next step is to call the Agents/Lenders and ensure they will return their documents.
Audits and Document Handling
When the Agent/Lender does send their Final Documents to Indecomm, we image, temporarily store, and audit audit the documents. The audits we perform are according to the items you want verified, and we resolve exceptions we discover through communication with the Agent/Lender. Having passed audit inspection, we ship your documents to their final destination, and accommodate for any special destination rules you have.
How the process works
Track the Expected Return Date (ERD) for County, Agent/Lender, and Contract
Document Check-In & ERD closed
Imaging and Document Storage
Ship to Final Destination
Final Docs Shipped to Indecomm
With ViewPoint's reporting capabilities, you gain instant visibility into your portfolio's performance, and can give your providers the tools they need to monitor their own performance and status.
Review your portfolio's open and closed documents volume trending for the past year.
Quickly identify potential problem agents or correspondent lenders to avoid any future pitfalls.
How is an agent or lender performing relative to their peers? What are their outstanding documents, liabilities, and past performance?.
Get your portfolio status on outstanding document liability in 30 seconds. See who the big agents or lenders are.
Give your providers the tools to stay in sync with your info: free county web site access, aging reports, peer ranking, and more.
Indecomm Masterpiece Theatre
Enjoy a classic movie telling the story of how the ViewPoint™ solution for Final Documents Management impacts the inner workings of Title Company ABC.