Final Document Management

Final Documents tracking to the max

Unsecured mortgages, missing title policies, title agents and lenders out of business... all of these create repurchases and foreclosure issues, making the back office take center stage. At Indecomm, we've taken a new approach to the age-old problem of tracking final documents.

Proactive Follow-up

We developed ViewPoint™ to enhance risk assessment, increase title agent and correspondent lender communication, and deliver geographic-based performance evaluation. Through loan-level automated email and telephone call follow-up at specific county turn-time intervals, we provide proactive communication.

Audits and Document Handling

The insight ViewPoint™ brings to the performance of your overall portfolio and individual Agents/Lenders, coupled with Indecomm's follow-up actions, can be the keys to creating a culture of timely returns for your Final Documents.

Tracking and Visibility

From the moment you send Indecomm your funded loan data, ViewPoint provides instant visibility to your loan portfolio. We leverage our county turn-time data so you know how much time an Agent/Lender should have to return their documents. If you choose, you can also give your Agents/Lenders access to their part of your portfolio.

Proactive Follow-up

As your documents age and approach expected return times, we take action. First, Indecomm sends email reminders to Agents/Lenders with a list of their old loans. When an email brings no result, our next step is to call the Agents/Lenders and ensure they will return their documents.

Audits and Document Handling

When the Agent/Lender does send their Final Documents to Indecomm, we image, temporarily store, and audit audit the documents. The audits we perform are according to the items you want verified, and we resolve exceptions we discover through communication with the Agent/Lender. Having passed audit inspection, we ship your documents to their final destination, and accommodate for any special destination rules you have.

How the process works

Funded Loan Data

Master Organization List

Track the Expected Return Date (ERD) for County, Agent/Lender, and Contract

Email Follow-up

Phone Follow-up

Document Check-In & ERD closed

Imaging and Document Storage

Auditing and Exceptions

Document Retrieval

Ship to Final Destination

Final Docs Overdue?

Final Docs Shipped to Indecomm

Client

Indecomm

Agent/Lender

Reporting

With ViewPoint's reporting capabilities, you gain instant visibility into your portfolio's performance, and can give your providers the tools they need to monitor their own performance and status.

Indecomm Masterpiece Theatre

Enjoy a classic movie telling the story of how the ViewPoint™ solution for Final Documents Management impacts the inner workings of Title Company ABC.

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